Platform Drift
Without proactive management, Dynamics 365 environments accumulate technical debt, misconfigurations, and performance bottlenecks that quietly erode ROI.
Microsoft Dynamics 365 Support & Optimization
Keep Your Dynamics 365 Investment Running at Peak Performance
Service Overview
Microsoft Dynamics 365 Support & Optimization
Running Microsoft Dynamics 365 in production is not the end of the journey — it is the beginning. Business requirements evolve, Microsoft releases two major release waves per year, and without a proactive support partner, your platform slowly drifts from optimal. Wazeiry's managed support service provides dedicated functional and technical experts who know your environment deeply, respond fast to incidents, and continuously improve your system alongside your business.
98%
SLA Compliance Rate
Across all managed clients
<4hr
P1 Response Time
Guaranteed by contract
2x/yr
Release Waves Managed
Microsoft update cycles
98%
SLA Compliance Rate
The Problem
Challenges This Service Solves
Understanding what is at stake helps clarify why a structured, expert-led approach matters.
Release Wave Risk
Microsoft pushes two major release waves per year. Without expert review, new features can break existing customizations and business processes.
Internal Capacity Gaps
Most organizations lack the internal bench depth to handle both day-to-day incidents and strategic improvement work simultaneously.
Unpredictable Support Costs
Ad-hoc consulting engagements create budget unpredictability. A managed support model delivers defined scope for a fixed monthly fee.
5
Deliverables
What's Included
Everything in Scope — Nothing Hidden
01
SLA-Backed Helpdesk
A dedicated support desk with defined response and resolution SLAs for P1-P4 incidents. All tickets tracked, reported, and reviewed monthly.
02
Performance Monitoring
Proactive monitoring of batch jobs, integrations, and system health. Issues identified and resolved before they become business-impacting incidents.
03
Release Wave Management
We assess every Microsoft release wave — testing in sandbox, preparing release notes for business users, and rolling out with zero surprise to production.
04
Functional Enhancement Delivery
Ongoing configuration changes, new workflow builds, and system enhancements delivered through a governed change request process within your monthly support budget.
05
Quarterly Training Refreshers
Role-based training sessions delivered quarterly to reinforce user adoption and introduce newly activated capabilities across your teams.
How We Work
Our Delivery Process
A structured, repeatable methodology refined across enterprise Microsoft engagements.
Onboarding & Handover
We take over from your current support model — reviewing documentation, meeting key users, and establishing baseline performance metrics across your environment.
System Baseline Audit
A structured technical and functional audit identifies risk areas, performance gaps, and quick-win improvements before steady-state support begins.
SLA & Governance Setup
Service levels, escalation paths, reporting cadence, and change governance agreed and documented before the first incident is raised.
Steady-State Support
Dedicated support operations go live. Incidents resolved, requests fulfilled, release waves managed, and proactive monitoring active from day one.
Monthly Business Reviews
Regular reviews cover SLA performance, open items, upcoming release waves, platform health, and evolving business requirements.
Expected Outcomes
What You Will Achieve
Reduced system downtime and incident frequency quarter over quarter
Predictable monthly support cost — no surprise invoices
Always current on Microsoft release waves with zero production disruptions
Faster incident resolution than in-house teams
Continuous platform improvement within a fixed budget
Get Started
Ready to Move Forward?
Talk to our team about your specific requirements. We will scope the right engagement, provide a transparent proposal, and have you started within days — not weeks.